No matter what we do there will always be issues that we could not foresee. In these cases, just like you, we hate when our cries for assistance go unheard and unanswered. When we started selling our products we decided that this was an area where we could offer the best value to our users. We want to remove the frustration that we have felt when we’ve needed support. There are only of couple guidelines…
- Before you submit a support request check out the documentation for the appropriate product. We may have already addressed your issue. Ninja Forms, Ninja Announcements.
- Look Through the forums below and see if your issue has already been resolved.
- If you still have not been able to rectify your situation then please don’t hesitate to submit a ticket. All requests are responded to within 12 hours, generally much sooner.
These forums are for paid subscribers.
If you are using a free version and need assistance you can use the free WordPress forums for the product. These are available through the download page on WordPress.org for the respective product. We attempt to assist everyone but our paid subscribers do take priority so please be patient.
| Forum | Topics | Posts | Freshness |
|---|---|---|---|
| Ninja Announcements | 13 | 36 | 19 days |
| Ninja Forms | 112 | 466 | 23 mins |
